Resolve Consulting

Web Services Terms

Version 1.1 · June 25, 2026

Provider: Resolve Concierge LLC, an Arizona limited liability company (“Resolve,” “we,” “us”).

These Web Services Terms (“Terms”) govern website design, development, hosting, and maintenance services provided by Resolve to a business or individual (“Client,” “you”). They are separate from, and do not replace, the Terms, Privacy Policy, MSA, or DPA governing the Resolve smart-home application — those apply only to that product.

1. Agreement & Acceptance

You agree to these Terms when you do any of the following: approve a written proposal or quote (by email or e-signature), pay an invoice or complete a Stripe checkout for our services, or continue using a website or service we provide. If you do not agree, do not pay for or use the services.

Each engagement is governed by a written proposal or order form that sets the scope, deliverables, price, timeline, included revisions, recurring fees, and any hourly rate. The proposal, together with these Terms, is the entire agreement for that engagement. If the proposal conflicts with these Terms, the proposal controls for that engagement.

2. Payment

A deposit (typically 50%) is due before work begins, unless the proposal states otherwise.
The remaining balance is due before the site is launched or connected to your domain.
Recurring hosting / maintenance / care-plan fees are billed in advance on a monthly or annual cycle through Stripe and renew automatically until cancelled in writing.
Deposits and one-time build fees are non-refundable once work has begun.
If payment fails or an account becomes past due, we may — after written notice and a 5-business-day cure period — pause work, disable forms or automations, suspend hosting, or take the site offline until the balance is paid.
You agree not to issue chargebacks for services rendered; billing disputes will be resolved with us directly.

3. Client Responsibilities & Content

You are responsible for providing, and for having all rights to provide, the content we publish at your direction — including business names, logos, photos, text, service lists, pricing, claims, certifications, testimonials, and reviews. You are responsible for the accuracy and legality of that content and your business information (addresses, phone numbers, licenses, and compliance with laws applicable to your business).

Resolve is not responsible for false, inaccurate, misleading, infringing, or non-compliant content you ask us to publish. You must also provide timely access to your domain, DNS, hosting, and any business tools required; delays in providing access or content delay delivery.

4. No Guaranteed Results

Websites are tools, not outcomes. Resolve does not guarantee any specific result — including Google or search rankings, traffic, leads, calls, bookings, sales, revenue, reviews, ad performance, conversion rates, or uninterrupted availability. Any examples or estimates are illustrative, not promises.

5. Hosting & Third-Party Services

Our services rely on third-party providers we do not control — including hosting and infrastructure (e.g., Vercel, Supabase), payments (Stripe), domain registrars and DNS providers, email providers, analytics, Google services, and similar vendors. No service-level agreement (SLA) or uptime guarantee applies unless one is separately signed in writing.

Resolve is not liable for downtime, slowness, data loss, outages, DNS or domain-registrar failures, payment- processor issues, email-delivery problems, Google Business Profile issues, or third-party API or policy changes that are outside our reasonable control.

6. Domains

Whenever possible, you should own your domain. If we help you purchase or manage a domain on your behalf, the proposal will state who owns it and who is responsible for renewal fees. You are responsible for keeping any domain you own renewed.

7. Scope, Changes & Add-Ons

Work beyond what the proposal lists is out of scope and is billed at the hourly rate stated in the proposal, or quoted separately. Advanced features — real-time booking or calendar integrations, SMS/email automations, CRM or third-party API connections, payment processing, AI chat, and similar — require a separate written approval and price.

For any contact or appointment-request form, unless the proposal explicitly says otherwise, the form only transmits the submitted details to you. Resolve is not responsible for missed leads or appointments, customer disputes, scheduling errors, or the underlying services you provide to your own customers.

8. Intellectual Property

After we receive full payment for an engagement, you own the final website content and design we created specifically for you. We retain ownership of our pre-existing and reusable materials — including our code, templates, components, internal tools, automation systems, prompts, libraries, and infrastructure — and grant you a license to use them only as part of your delivered site. Hosting, infrastructure, and ongoing maintenance remain operated by Resolve under your care plan and are not transferred to you. We may display the finished site in our portfolio or case studies unless you opt out in writing.

9. Confidentiality

Each party will protect the other’s non-public business information shared for the engagement and use it only to perform or receive the services.

10. Limitation of Liability

To the maximum extent permitted by law, Resolve’s total liability for any claim arising out of or relating to the services is limited to the amount you paid us for the specific engagement in the three (3) months before the claim, or the project amount, whichever is lower. Resolve is not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits or revenue, business interruption, lost data, or reputational harm — even if advised of the possibility. These limits do not apply to a party’s fraud, gross negligence, or willful misconduct.

11. Indemnification

You will indemnify, defend, and hold harmless Resolve and its members and staff from any third-party claim arising from the content or business information you provide, your business claims or operations, your breach of these Terms, your violation of any law, or your misuse of the services.

12. Term & Termination

Either party may end an engagement with written notice. Recurring hosting/maintenance may be cancelled in writing and stops at the end of the current billing period (already-billed periods are non-refundable). On termination or non-payment, your access and hosting may end and any outstanding balance becomes due. If you cancel hosting, you are responsible for migrating your site and domain elsewhere.

13. Governing Law

These Terms are governed by the laws of the State of Arizona, and any dispute will be handled in Maricopa County, Arizona.

14. Force Majeure

Resolve is not liable for any delay or failure caused by events beyond its reasonable control, including third-party provider outages, internet or infrastructure failures, acts of God, or government action.

15. Changes to These Terms

We may update these Terms from time to time; the current version is always posted here. Engagements under an active signed proposal remain governed by that proposal’s scope unless we both agree otherwise in writing.

16. Contact

Questions about these Terms: legal@resolveconcierge.com. For project matters: avery@resolveconcierge.com.